Services Offer

Services

• Compressor’s photo & video
• Complete technical data of air compressor
• Air end drawing & technical data
• Diesel engine technical data

• Maintenance spare parts list
• PID drawing, dimensional drawing, circuit diagram
• Plain design, Show the effect of finished products （color, logo, nameplate, model number）
• Container loading solution

When you choose the products, we will through a series of service to provide you the satisfactory and considerate service.
We can support you all the full document from sign contract until the equipment install and test finished.

1. Book ship , preper invoices, packing list, insurance and so on
2. Send photo of produce process
3. Check the shipping and delivery
4. Help clear the goods
5. Give good solution about the plan of install,preper list for install
6. Arrange engineer to install

• Professional online service and supporting 24/7/365.
• 2Prompt feedback and service within 12 hours to identify the fault and promise to solve the problems within 48 hours.
• 318 months for the whole compressor and 24 months for air end after leaving Kotech factory.(during the warranty time should be using Kotech genuine Parts)
• 4If extrand 3-5 years warranty the maintenance according to Kotech maintenance instruction manual and use Kotech original maintenance parts or if above 5 years warranty the purchase cost extra add guarantee will be 30% of the amount of the machine at one time .
• 5Video training and online training to Agents/Distributors VIP customers provided.
• 6Overseas technical & service engineers are available for installation and after service support.
• 7Multi-language documents are available, such as English/ Spanish/Russian for Operation Manual, Operation Precautions, After-sales Service Manuals, Spare Parts Manuals, etc.
• 8An inspection report is provided for important returned faulty parts to prevent similar failures again.
• 9“Product and Service Feedback Evaluation Form” is provided on regular basis for the Agents/Distributors /Large customers direct to CEO’s mail: [email protected]
• 10Technical & service engineers can directly participate in online support if necessary.